On-site and remote support
Keep IT from slowing your business down
Many companies with 5 to 50 workstations have nobody dedicated to IT. When a computer fails, the wifi drops or the invoicing software throws an error, someone stops their work to fight the problem or calls whoever they can.
We take care of that. We maintain computers, network, email and backups, handle incidents and talk to your other suppliers for you. You get a single contact for everything technology.
We are based in Ibi (Alicante, Spain) and work on-site with companies in the Foia de Castalla, Alcoy and as far as Alicante city. Elsewhere in Spain we provide remote support.
What maintenance includes
- Computers, laptops and printers: installation, setup and troubleshooting.
- Office network: router, wifi, switches and cabling.
- Email and office software: Microsoft 365 or Google Workspace, including users and licences.
- Backups, antivirus and updates, checked regularly.
- Company mobile phones: setup and maintenance.
- Business management software (ERP): day-to-day support and coordination with its supplier when needed.
- Technology suppliers: we deal with your telecom, hosting or ERP provider on your behalf.
- Hardware purchases: we advise you on what to buy and install it.
Security audits and projects are contracted separately: cybersecurity for businesses.
A real case in the province of Alicante
We do not publish the client's name.
New computer, invoicing migrated and ongoing support
- The problem
- They needed to replace a computer and move their invoicing system to the new machine without losing data.
- What we did
- We supplied and set up the new computer, migrated the invoicing system and have handled their IT support ever since.
- Result
- They are invoicing normally again.
- No data was lost in the switch.
- A single supplier for computers, invoicing and day-to-day incidents.
Why Efiprox
A single technology partner
The same team that maintains your computers builds custom software, automates processes and applies artificial intelligence. If support alone cannot fix a problem, we solve it without changing supplier.
Genuinely close
We are in Ibi. You talk directly to the person who will fix the problem, by phone, WhatsApp or email.
Prevent rather than firefight
We regularly check backups, updates and computers so incidents do not catch you by surprise.
Pay for what you use
We work with prepaid hour packs, with no fixed fees for services you do not need.
How we work
Free initial review
We look at your computers, network, backups and software, and tell you what to fix first.
Hour pack proposal
Sized to your number of workstations and what we found in the review.
Tune-up
We fix the urgent issues and document what your company has.
Day-to-day support
Reach us by phone, WhatsApp or email. We respond the same working day and come on-site when needed.
Preventive maintenance
Regular checks of backups, updates and computers.
Frequently asked questions
Which areas do you cover on-site?
Ibi and the Foia de Castalla (Castalla, Onil and Tibi), Alcoy and as far as Alicante city. Outside that area we provide remote support.
How quickly do you respond to an incident?
We respond the same working day. Remote issues are usually fixed on the spot. If we need to come on-site, we arrange it within 24-48 working hours depending on urgency.
How is the service paid?
With prepaid hour packs. We size the pack based on your number of workstations and what we find in the free initial review.
What are your support hours?
Monday to Friday, 9:00 to 18:00 (CET).
Can you provide support if our ERP comes from another supplier?
Yes. We handle day-to-day support and talk to your ERP supplier when the issue is on their side, so you do not have to act as the middleman.
Do you handle cybersecurity?
Backups, antivirus and updates are included in maintenance. Cybersecurity audits and projects are contracted separately.
Page reviewed by Ismael Cáceres, Technical Director at Efiprox · LinkedIn