Efiprox product · Conversational AI
Efibrain: exceptional customer care with AI and human control
Efibrain centralizes conversations on web and WhatsApp, automates repetitive queries, and keeps your team in control when a human response is needed. It is Efiprox's conversational platform for companies that want to respond faster without losing quality or brand consistency.
From a single panel you design conversational flows with a visual editor, connect channels, query real-time data through APIs, and review every session for continuous improvement. No lock-in: you can install it yourself or delegate rollout to the Efiprox team.
The platform includes a sandbox testing environment, unified session history, WhatsApp Business API integration, and widget customization for your website. Everything is built to scale automation without turning support into a black box.
Visit official Efibrain website
Core features of the Efibrain platform
Conversational flows with AI
Design visual conversation trees with intelligent responses, conditions based on user intent, and handoff to a human agent when the query requires it.
Web chat widget
Integrate an assistant on your site with a lightweight snippet. Customize colors, welcome messages, and behavior without hurting page load speed.
WhatsApp Business API
Connect your WhatsApp line and automate frequent queries, lead qualification, and post-sale follow-up without losing session history.
APIs and real-time data
Query stock, orders, appointments, or availability from your systems to provide accurate answers based on real business data.
Sessions and analytics
Review every conversation, detect drop-off points, track frequent questions, and improve your flows with real usage data.
Testing environment and control
Test flows in sandbox before publishing, manage integrations from the panel, and keep full traceability of every interaction.
Multichannel: centralize messages from every touchpoint
Web, WhatsApp, and the testing environment live in one panel. Your team accesses, manages, and improves flows without switching tools or losing context between channels.
The same flow can be published across multiple channels with minimal welcome-message changes, or you can create channel-specific versions depending on where the customer starts.
- Chat widget integrable on any website
- WhatsApp Business with unified history
- Integrations with APIs and internal systems
- Centralized session history by channel
From idea to published assistant in 4 steps
Efibrain combines conversational design, channel connection, and continuous improvement with real data. Move at your own pace or request managed installation by Efiprox.
Define your flow
Create the conversational journey in the visual editor: menus, questions, conditional responses, session variables, and calls to your APIs.
Connect channels
Activate the widget on your website or link WhatsApp Business from the integrations panel. Configure allowed domains and customize the experience.
Test and publish
Use the sandbox environment, review sample sessions with your team, and deploy to production when you are satisfied with the answers.
Measure and improve
Analyze conversations, adjust messages for campaigns or catalog changes, and scale automation without touching code.
Industries where Efibrain delivers value from month one
Conversational solutions adapted to verticals with repetitive queries, customer acquisition, and multichannel support. Each industry has concrete use cases you can roll out progressively.
Clinics and healthcare
Appointment management, reminders, service FAQs, and pre-visit data collection without overloading reception.
Real estate
Lead capture, qualification by budget and area, and visit scheduling with context already captured.
Ecommerce and retail
Order status, shipment tracking, catalog queries, returns, and abandoned cart recovery.
Restaurants and hospitality
Reservations, menu queries, opening hours, and orders during peak hours without missing sales opportunities.
Advisory and consulting firms
Frequent service queries, document collection, and qualification of new clients.
Professional and legal firms
First contact, query qualification, procedure information, and handoff to the specialized team.
Hotels and tourism
Bookings, guest support, service information, and 24/7 assistance during high season.
Insurance and financial services
Policy FAQs, first steps in claims, data collection, and handoff to agents when needed.
Business use cases with Efibrain
Beyond traditional customer support, Efibrain covers sales, internal operations, and opportunity capture on the channels your customers already use.
- Customer care automation and 24/7 resolution of repetitive queries.
- Lead qualification and assisted sales on web and WhatsApp with exportable data.
- Order tracking, returns, and post-sale operations connected to your ERP or ecommerce.
- Appointment, reservation, and reminder management for service businesses.
- Internal support: access to procedures, documentation, and operational team queries.
- AI agents that execute tasks and query systems with business rules defined by you.
Benefits of deploying Efibrain in your company
- Reduced response times on web and WhatsApp, even outside business hours.
- Higher service capacity without increasing support or sales structure.
- Responses aligned with your brand tone and policies on every channel.
- Full conversation traceability to audit, train, and improve the team.
- Operational scalability with human control when the query requires specialized judgment.
- Self-managed or Efiprox-managed installation depending on your project needs.
Efibrain plans
Choose the plan that fits your team
All plans include unlimited users. Scale your flows and integrations based on what your company needs. Subscribe directly on efibrain.com.
Starter package
€30/month
To get started with a simple flow.
- 1 flow
- 1 integration
- Unlimited users
Pro package
€49/month
For teams that need more connected channels.
- 1 flow
- Up to 5 integrations
- Unlimited users
Premium package
€85/month
For companies with multiple flows and integrations.
- 3 flows
- Up to 15 integrations
- Unlimited users
Subscribe from the Efibrain panel, in the Plans section, after logging in. Prefer us to handle setup? Contact Efiprox.
Frequently asked questions about Efibrain
Is Efibrain only for customer support?
No. It also applies to assisted sales, lead capture and qualification, internal support, appointment management, order tracking, and operational team queries. You define the scope of the first flow.
Which channels does Efibrain support?
Web chat widget and WhatsApp Business API as main channels. It also supports custom API integrations to query real-time data from your systems.
Can it adapt to my company language and workflows?
Yes. You configure content, tone, human handoff rules, and connections to your data sources. The visual editor makes it easy for non-technical profiles to participate in flow design.
Can we start with a limited scope?
Yes. We recommend an initial phase focused on high-volume, low-variability cases —FAQs, order status, or basic qualification— to validate impact and scale safely.
Who handles installation?
You can do it yourself from the panel following the Efibrain guide, or request managed installation by Efiprox: flow setup, web widget, WhatsApp connection, and sandbox validation.
What is the relationship between Efibrain and Efiprox?
Efibrain is a product in the Efiprox ecosystem. The conversational platform is sold at efibrain.com and Efiprox supports deployment, custom integrations, and broader digital transformation projects.
Want to deploy Efibrain in your company?
We help you design rollout, connect your information sources, and activate high-impact use cases. You can also get started directly from the platform.